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Customer Success Manager

Sölvesborg / SWE
Full-time
Permanent employee

About the job

Location: Sölvesborg

F24 is a European leader in solutions for critical communication and incident management. Our platform helps organizations quickly reach the right people when something unexpected happens. 

Our customers include organizations within infrastructure, healthcare, industry and public sector across Europe. 

We are now looking for a Customer Success Manager to strengthen our Nordic team and support customers in both Sweden and Finland. 

This is a role for someone who enjoys working closely with customers while also identifying opportunities to grow and develop the relationship. 

The role
As Customer Success Manager you will work closely with our customers to ensure they get maximum value from the F24 platform. 

You will play a key role throughout the customer lifecycle - from onboarding and adoption to relationship management and commercial development. 

Your responsibilities include: 
  • Onboarding new customers and ensuring a smooth start
  • Building strong and long-term customer relationships
  • Supporting customers in using the platform effectively
  • Conducting regular follow-ups and customer meetings
  • Identifying opportunities for upselling and expanding the customer relationship
  • Assisting with simpler product questions and support cases
  • Working closely with Sales, Support and Product teams
This role combines customer success, relationship management and commercial responsibility. You should therefore enjoy both supporting customers and identifying opportunities to further develop the partnership. 

We believe you
  • Enjoy building long-term customer relationship
  • Are proactive and structured in your work 
  • Feel comfortable discussing both business needs and technical solutions
  • Take ownership of your customers and follow up consistently
  • Are motivated by both customer satisfaction and commercial results
We are looking for someone who
  • Has experience from Customer Success, Account Management or SaaS
  • Is comfortable working with digital platforms and software solutions
  • Speaks both Swedish and Finnish, as well as English
  • Has strong communication and relationship-building skills
What we offer
  • A central role in our continued growth in the Nordic markets
  • Opportunity to work with market-leading solutions within critical communication
  • Part of an international company with a strong brand and presence across Europe
  • Competitive compensation and benefits adapted to the role
  • Flexible working arrangements
  • A collaborative team with high engagement and short decision paths

Application deadline: 27.04.2026

Contact

If you have any questions, please contact us here: 

Recruiting Manager: Hiring Manager: 

¿Quiénes somos?

What we do:
F24 is the leading software-as-a-service (SaaS) provider for alerting and crisis management for sensitive and critical communications in Europe. We are able to offer a highly innovative solution and help customers all over the world to successfully and efficiently manage incidents, emergencies and critical situations.  

Founded in 2000, F24 AG is headquartered in Munich, Germany, and supports companies and organisations in more than 100 countries around the globe with its subsidiaries in Zurich, London, Trondheim, Paris, Luxembourg-City, Madrid, Brussels and Munich along with its branches in Mexico City, Santiago de Chile, Vienna and Dubai, Milan. F24’s customers come from ​various sectors like energy, healthcare & pharmaceuticals, aviation, ​IT & telecommunication and public organisations.

Find out more about working at F24 here.

Good reasons to work at F24:

  • Have a tangible impact! Work in an agile environment where you make an important contribution to the success of our customers and the future of our company.
  • Become part of our established company with an inspiring culture, flat hierarchies and our open, honest, innovative and supportive team!
  • Grow with us: We are a company on the road to success, experiencing steady international growth. You have the opportunity to help shape our development.  
  • Take advantage of our flexible working model: We rely on a combination of presence in our offices and work from home. This way we strengthen our team spirit and at the same time give you the opportunity to achieve the best possible balance between private and professional life.